Help

Safety guides

Start with safer dates, scam warning signs and next steps, or intimate-image support options. These guides explain your options and where to find more help. They cannot guarantee prevention or a response time.

Get back into your account

Request a password recovery email. Open the link in your email to choose a new password, then sign in again.

For devices, your recovery key or account closure, open Sign in for Account settings. Edit your profile and discovery preferences from your profile.

Sign in for Notifications control optional message emails, in-app alerts and inbox previews. Unread-message emails are off by default.

Having trouble uploading a photo?

If a photo will not upload in the Android app, check Google Play for an update. You can also sign in on the web with the same account to continue setup or manage your photos. You do not need to create another account.

Your saved account details and uploaded photos are available after you sign in. A photo selected on your phone but not uploaded must be chosen again in the browser. If an upload was interrupted, check your saved photos before trying again.

Report or block someone

Use the Report control on a profile, photo or message while signed in. Use Block to stop unwanted contact. You can also read the reporting guide or sign in to manage blocked accounts.

Is your account restricted?

Open Sign in and choose restricted-account help to request access or deletion, including if you cannot use your verified email. Staff must review requests and appeals; sending a request does not restore access or promise a response time.

The acknowledgement does not confirm that an account exists or belongs to you. A contact email alone does not prove ownership. Restricted-account help is for account restrictions, not general support or emergencies.

Contact support or ask about privacy

Email [email protected] for support or privacy enquiries. The inbox is monitored, but an immediate response is not promised.

You can also open the support and privacy request form, without signing in, when it is available. If availability cannot be checked, choose Retry. If it is unavailable or cannot save your request, you will not receive a successful receipt.

Save the reference and private status code shown after your request is saved. Use them to read any response recorded by a reviewer. No acknowledgement email is sent. A receipt means your request was saved, not that staff have reviewed it. Response times depend on reviewer availability; do not rely on this form for time-sensitive help.

Keep your status code private. A contact address and receipt do not prove account ownership.

Urgent help and intimate-image removal

If someone is in immediate danger, contact local emergency services. Next Together is not an emergency service.

Report an intimate image or request removal, including a synthetic image shared without consent. You do not need an account or to upload the image. The form checks whether requests are available. A receipt confirms that your request was saved, not investigated or removed. Signed-in members can also use Report and Block.

For a written removal request, include the image’s location and identifying details, a contact method and, where legally required, your signature and a good-faith statement that you did not consent. Keep identifying details privately if safe. Do not download suspected child abuse material.

Removal requests need trained review, acknowledgement, applicable removal deadlines and reasonable searches for known identical copies. A working 48-hour removal service is not promised here.

External help: Australia’s eSafety reporting guidance, StopNCII for adults, or NCMEC Take It Down for images taken when under 18. These are separate organizations. Using them does not send a report to Next Together or guarantee removal here.

Language and beta questions

Next Together is currently in free beta. Site language and optional machine translation are separate from policy translations. Read translation privacybefore using a translated message; check the original if meaning is important.